CUSTOMER JOURNEY MAPPING

A bigger picture of how users act, feel and think while interacting with your product helps to uncover key blockers, enablers and areas for improvement.
more about customer journey mapping
why
To identify key attractors and crucial drawbacks for users of your product.
how
We look at user journeys and tasks from the perspective of target personas and map out user experiences at each point of interaction.
timing
2-4 weeks.
results
Customer journey map: a visual representation of each stage of user interaction with your product including indication of user’s goals, barriers, motivators, and recommendations on how to improve user experience of your product.