Statistics analysis

We analyze the traces of real user experience: web statistics, logs, user paths, customer support requests.
more about Statistics analysis
why
To provide insight into the large-scale behavior of users; to understand churn reasons.
how
We analyze web statistics data, heatmaps, user paths, clicks and scrolls to identify pain points, common patterns and areas for improvement.
timing
1-2 weeks.
results
A list of issues ranked by priority; a list of hypotheses for further testing.